NUR 330 Health Caring Communication

This course introduces essential skills and techniques for effective communication and relationship building in nursing and other healthcare fields. Based on assertive communication for quality and patient safety, students will: examine step-by-step guidelines to establish relationships with patients, families and colleagues; reflect on how personal style affects communication; demonstrate an understanding of the connection between communication and caring; and explore strategies for self-care to build confidence for personal and professional effectiveness. Specific situations will be explored such as: working with people who are distressed or aggressive; managing team conflict; confrontation; working in groups; electronic communication; and professional dress and demeanor as nonverbal communication.

Credits

3